OUR COMMITMENT TO RESPONSIBLE GAMING

Melco Resorts and Entertainment (Philippines) Corporation (“MRP” or the ”Company”) is committed to fostering the practice of responsible gaming. We do our best to provide an exceptional gaming experience at City of Dreams Manila and help reduce and ultimately prevent gambling problems and its consequences.

Our parent company, Melco Resorts & Entertainment, is the first and only integrated resort operator in the world to be recognized with the esteemed international third-party responsible gaming accreditation RG Check, in all its jurisdictions of operations. Developed by the Responsible Gambling Council, RG Check is the world’s most comprehensive and rigorous responsible gaming accreditation program. Accreditation is reviewed by a prestigious and independent panel of responsible gaming specialists.



With our campaign Responsible Gaming, Stay in Control, our utmost concern is to uphold a fair and safe gaming experience that protects players from any adverse consequences of gaming.

There is a Responsible Gaming (RG) desk on the gaming floors and there are RG Ambassadors that can be approached by those who wish to be assisted and apply for the Self-Exclusion or Family-Exclusion program of the Philippine Gaming Corporation (PAGCOR).

For assistance, call the 24-hour Responsible Gaming Hotline at +632 8890 0000.

All information will be kept strictly confidential.

Counselling service is also offered by our professional counselling partner:

For more information and to download the exclusion forms, please visit:
www.pagcor.ph/regulatory. Or email: keepitfun@pagcor.ph.
https://www.cityofdreamsmanila.com/en/responsible-gaming

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